REFUND POLICY

At Battle Dog NWA, customer satisfaction and service integrity are important to us. Your appointment time is reserved specifically for your vehicle. Because we operate on a limited mobile service schedule, our cancellation and refund policies help protect reserved appointment times while remaining fair to our customers.

DEPOSITS

Deposits are applied toward the total cost of your scheduled service.

Cancellations made at least 48 hours before the scheduled appointment are eligible for a deposit refund.

Cancellations made less than 48 hours before the scheduled appointment will result in forfeiture of the deposit.

RESCHEDULING

Appointments may be rescheduled up to 24 hours before the scheduled start time.

When rescheduling at least 24 hours in advance, your deposit may be transferred one time to the new appointment. Once transferred, the deposit remains non-refundable.

Cancellation or rescheduling requests made less than 24 hours before the appointment, as well as no-shows, will result in forfeiture of the deposit. A new deposit will be required to book another appointment.

COMPLETED SERVICES

Customers selecting an In-Person Final Walkaround will have the opportunity to review the completed service with Battle Dog NWA before we leave.

Customers selecting Contactless Service authorize Battle Dog NWA to complete its final quality-control inspection and provide a digital completion update. Contactless customers have 24 hours after service completion to report any area included in the scheduled service that may need additional attention. We will review the concern and make it right when appropriate.

Refunds are not issued simply because a Contactless customer was not physically present for the final inspection.

SERVICE CONCERNS

If you have a concern regarding an area included in your scheduled service, please contact Battle Dog NWA within 24 hours of service completion.

We may request photos or other information necessary to evaluate the concern. When appropriate, Battle Dog NWA will be given the opportunity to inspect and correct service-related concerns before any refund or other resolution is considered.

This policy does not cover new damage, contamination, spills, weather exposure, use of the vehicle, or conditions occurring after service completion.

WEATHER & UNSAFE CONDITIONS

If Battle Dog NWA determines that weather or unsafe conditions require an appointment to be rescheduled, your deposit will transfer to the new appointment at no penalty.

EMERGENCIES

We understand emergencies happen. Please contact us as soon as possible if an emergency prevents you from keeping your appointment. Battle Dog NWA may make reasonable exceptions or offer rescheduling at its discretion.

If a service must be stopped after work has begun, the customer is responsible for the portion of work completed up to that point.

If you have any questions regarding this policy, please contact us:

Battle Dog NWA

info@battledognwa.com

479-396-9910